Shipping & Handling

Delivery Times

Domestic First-Class and Standard Post typically take 3-7 business days for delivery. When using expedited shipping methods such as UPS 3-Day or UPS Next Day, please remember that our cosmetics lab requires 2-5 business days for order processing. Thus, expect a UPS Next Day shipment to arrive two days after the order was placed. For 3 Day, look for the package after 4 days. Orders over $100 may be shipped with signature confirmation and will delay the arrival of your order if nobody can sign for the package. with a signature confirmation and will delay the arrival of your order if there is nobody to receive it.

International and military orders may experience delays in shipping due to inbound and outbound processing. First-Class International and Standard International Shipping orders typically take 3-6 weeks for delivery.

Delivery Exceptions

We can’t be responsible for parcels shipped to a wrong or non-existent address. If a package is returned to us because of an address mistake entered on order checkout you will need to pay a $10 customs fee to have the package shipped again.

Holiday Schedule

We do not ship orders on the following holidays:

  • New Year's Day
  • Memorial Day
  • Independence Day
  • Labor Day
  • Thanksgiving and the following Friday
  • Christmas Day
  • Victoria Day
  • International Customs

    Most countries charge import duties and customs fees. These can vary widely. For example, in the United Kingdom VAT is owed on all orders valued at $50 USD or more. These charges will also incur an £8 handling fee from Royal Mail. The recipient of your order will be responsible for any and all customs fees and duties.

    The whole customs clearance process can also cause delays beyond the shipping timelines listed above and while we're sorry when these delays happen, they are outside of our control. I know, they frustrate us too!

    Have questions? Need help? Contact us.